Refund Policy

Effective Date: September 7, 2026
Last Updated: September 7, 2026

Thank you for shopping with Brian’s Books & Things. We want you to be satisfied with your purchase. This Refund & Return Policy explains our policies regarding returns, refunds, exchanges, damaged products, incorrect orders, and special items.

1. Returns

Unless otherwise stated on the product page, eligible products may be returned within 30 days of delivery.

To be eligible for a return, an item must generally be:

In its original condition
Unused and undamaged
Complete with any included packaging or materials
Accompanied by reasonable proof of purchase

Please contact Brian’s Books & Things before sending a product back so we can provide return instructions.

Products returned without prior contact may experience delays in processing.

2. Signed and Personalized Books

Books that have been specifically personalized or inscribed for a customer are generally final sale and non-returnable, except when the item arrives damaged, defective, or incorrect.

A normally signed book that has not been personally inscribed may be eligible for return if it otherwise satisfies the requirements of this policy.

Natural variations in signatures, inscriptions, ink, placement, or other characteristics of individually signed items are not considered defects.

3. Custom or Personalized Merchandise

Custom-made or personalized merchandise is generally final sale and cannot be returned or exchanged simply because the customer changes their mind.

If a customized item arrives damaged, defective, or materially different from what was ordered, please contact us so we can review the issue and provide an appropriate resolution.

4. Damaged or Defective Items

If an item arrives damaged or defective, please contact Brian’s Books & Things as soon as reasonably possible after receiving it.

We may request photographs of the item, packaging, shipping label, or other information needed to evaluate the problem.

If we determine that the product arrived damaged or defective, we may offer an appropriate remedy such as:

A replacement
An exchange
A refund
Another mutually acceptable resolution

Your rights under applicable consumer-protection law are not affected by this policy.

5. Incorrect or Missing Items

If you receive an incorrect product or an item is missing from your order, please contact us promptly.

If Brian’s Books & Things made an error in fulfilling your order, we will make reasonable efforts to correct it at no additional cost to you.

6. Change-of-Mind Returns

Eligible non-personalized products may be returned within the applicable return period if you simply change your mind, provided the item meets the return conditions described in this policy.

Unless the return results from our error, a defective product, or another circumstance for which we are responsible, the customer is generally responsible for return shipping costs.

Original shipping charges are generally non-refundable for change-of-mind returns.

7. Condition of Returned Products

Brian’s Books & Things reserves the right, where permitted by law, to decline a refund or reduce the amount refunded if a returned product has been used, damaged after delivery, altered, or returned in a condition substantially different from the condition in which it was received.

Books should be returned without writing, stains, tears, excessive wear, water damage, bent covers, or other customer-caused damage.

8. Refunds

Once an eligible return has been received and inspected, we will process the applicable refund.

Approved refunds will generally be issued to the original method of payment.

After a refund is issued, your bank, credit-card company, or payment provider may require additional time to post the funds to your account. Processing times are controlled by the applicable financial institution or payment provider.

9. Exchanges

When appropriate and inventory is available, Brian’s Books & Things may offer an exchange instead of a refund.

If a replacement product is unavailable, we may provide a refund or another appropriate remedy.

10. Sale and Clearance Items

Unless specifically marked Final Sale, discounted, promotional, sale, and clearance products remain subject to the eligibility requirements of this Refund & Return Policy.

Products clearly identified as Final Sale before purchase are generally not eligible for change-of-mind returns, except where required by law or when an item arrives damaged, defective, or incorrect.

11. Shipping Costs

When a return results from a customer changing their mind or ordering the wrong item, return shipping costs are generally the customer’s responsibility.

If a return is necessary because Brian’s Books & Things sent an incorrect item or because an item arrived damaged or defective, we will determine an appropriate resolution, which may include covering reasonable return shipping expenses.

12. Lost Return Shipments

Customers are encouraged to use a trackable shipping method when returning merchandise.

Brian’s Books & Things cannot guarantee receipt of a return package that is lost during return shipping when the return shipment was arranged independently by the customer.

13. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests when an order has not yet been processed or shipped.

Once an order has been shipped, it generally cannot be canceled and will instead be subject to the applicable return provisions of this policy.

Personalized or custom orders may not be cancelable once personalization or production has begun.

14. Refund Abuse and Fraud

Brian’s Books & Things reserves the right, where permitted by law, to refuse returns or refunds involving suspected fraud, return abuse, altered products, false claims, or other misuse of this policy.

This provision does not limit legitimate customer rights provided by applicable law.

15. Exceptions Required by Law

Nothing in this policy is intended to eliminate, restrict, or waive any consumer right or remedy that cannot legally be waived.

Where applicable law provides greater rights than this policy, applicable law will control.

16. Changes to This Policy

Brian’s Books & Things may update this Refund & Return Policy from time to time.

The current version will be posted on our website with the applicable revision date.

17. Contact Us

To request a return, report a damaged or incorrect product, request an order cancellation, or ask a question about a refund, please contact us through the Contact page on the Brian’s Books & Things website.

Please include your name, order information, the product involved, and a brief description of the issue.

Brian’s Books & Things
Florida, United States

Brian G. Padgett